Cancellation Policy

Cancellation

Customers can cancel the service at any time without any penalties or cancellation fees. All loaned or rented devices must be returned to Telcan within 30 days of cancellation in the original condition with all the associated parts, otherwise, Telcan will charge the listed price of the device. If the unreturned device is on a rent-to-own agreement, Telcan will charge the remaining amount of the device cost. Device Prices: Modem - $250, Wi-Fi Router - $100, Power Adapter - $50, VoIP Phone ATA - $100.

Disconnection

Telcan can disconnect customer’s service on the grounds of failure to pay if the amount exceeds $50 and has been past due for more than 30 days. Telcan will provide notice at least 7 days in advance before disconnection. If the customer wishes to reconnect service, there is a reconnection charge of $50.