Cancellation Policy

Cancellation

Customers can cancel the service at any time without any penalties or cancellation fees. A return shipping charge of $10 + Tax is applicable if there are any loaned or rented devices. All loaned or rented devices must be returned to Telcan within 30 days of cancellation in the original condition with all the associated parts, otherwise, Telcan will charge the listed price of the device at www.telcan.com. If the unreturned device is on a rent-to-own agreement, Telcan will charge the remaining amount of the device cost.

Disconnection

Telcan can disconnect customer’s service on the grounds of failure to pay if the amount exceeds $50 and has been past due for more than two months. Telcan will provide notice at least 14 days in advance, and 24 hours before disconnection. If the customer wishes to reconnect service, there is a reconnection charge of $50.